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Environmentally friendly green car hire in London City Airport United Kingdom


Green Motion London City Airport

Green Motion car hire at London City Airport is quick and easy to enjoy.

If you arrive by plane, upon arrival please call +44 (0)207 186 0016 for the shuttle service which will pick you up outside the terminal exit. Please allow up to 15 minutes for the shuttle service to arrive.

If you arrive by train, please take the Royal Albert (DLR) exit and turn right onto Dockside Road, you will see the Green Motion location opposite the Travelodge hotel.

Or if you are driving, the location is well connected via the A13 & A406. Please use the GPS co-ordinates E16 2QT.

If you require any assistance, please call a member of our London City Airport directly on +44 (0)207 186 0016.

To make a car hire booking at London City Airport, simply click on the 'get a quote now' button and enjoy great service, great car rental deals and do your bit for the environment.

Contact London City Airport

Green Motion London City Airport
London Regatta Centre
1012 Dockside Road
London
London
E16 2QT

Opening hours

  • Sunday: 10:00 to 20:00
  • Monday: 07:00 to 20:00
  • Tuesday: 07:00 to 20:00
  • Wednesday: 07:00 to 20:00
  • Thursday: 07:00 to 20:00
  • Friday: 07:00 to 20:00
  • Saturday: 07:00 to 16:00

Further information to help with your car rental from London City Airport

After you’ve safely landed in London and collected your hire car from Green Motion London City Airport, we know that you will be eager to get your car on the road and start exploring the United Kingdom.

If you are unfamiliar with driving in the United Kingdom, it is important to remember that you must drive on the left hand side of the road. We also recommend that you consider hiring a GPS (SatNav) to ensure that you arrive at your destination with speed and accuracy.

Enjoy your car hire in London

If this is your first time driving a car in London, our advice is to stay calm and take your time. As already mentioned, remember to drive on the left. We also recommend for your own peace of mind to consider hiring a GPS to ensure you can navigate around London with ease (ask at the rental counter for details).

There are many roundabouts throughout the UK, they are actually relatively easy to maneuverer around (once you get your head around them) and they help to keep the flow of traffic running smoothly. There are two key things to remember when approaching a roundabout: get in the correct lane for the direction you are want to drive (left, straight or right) and always give way to the driver on your right.

When travelling on the motorways or dual carriageways, the speed limit is 70 mp/h (112 km/h) and 60 mp/h (97 km/h) on single carriageways. The speed limit outside the city ranges from 40 mp/h (64 km/h) to 50 mp/h (80km/h) and 30 mp/h (48 km/h) in built-up areas unless stated otherwise. For your own safety it is important that you obey the local traffic and speed restrictions.

Should you require any assistance while in London, the UK emergency services can be contacted by calling 999 for police, fire fighters and medical services.

For further advice and information on renting a car at London City Airport and enjoying the best offers and discounts we have on offer, remember to get a car rental quote from greenmotion.com. Alternatively you can contact Green Motion's Central Reservation team by calling +44 (0) 2071864000 or by calling Green Motion London City Airport directly on+44 (0)207 186 0016.

Green Motion London City Airport are looking forward to meeting your car hire needs in the United Kingdom.

To receive offers and discounts for Green Motion International locations, sign up to our newsletter here: greenmotion.com and enter your email address at the bottom of the page.

For any assistance please contact Central Reservations on +44 (0) 2071864000 or reservations@greenmotion.com.

​How can I contact Green Motion London City Airport?

You can contact Green Motion London City Airport by phone on +44 (0)207 186 0016 or by email on londoncityairport@greenmotion.co.uk.

How do I get to the rental location when arriving at London City Airport?

If you arrive by plane, upon arrival please call +44 (0)207 186 0016 for the shuttle service which will pick you up outside the terminal exit. Please allow up to 15 minutes for the shuttle service to arrive.

If you arrive by train, please take the Royal Albert (DLR) exit and turn right onto Dockside Road, you will see the Green Motion location opposite the Travelodge hotel.

Or if you are driving, the location is well connected via the A13 & A406. Please use the GPS co-ordinates E16 2QT.

​What personal identification do I need to hire a car?

If you book directly through greenmotion.com a full list of our terms and conditions can be found by clicking here.

Mandatory documentation will include:

  1. A full driving license (noting that some exclusions do apply)
  2. A valid passport
  3. A valid credit card in the driver’s name (noting that in most cases debit and prepaid cards are not accepted)
  4. A booking voucher from either greenmotion.com or alternatively from one of Green Motion’s supplied partners
​Can I check Green Motion’s car hire rates without placing a booking?

Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change.

​Can I select a specific car / van model?

No, Green Motion only guarantees the vehicle category however for an additional fee you can select the make and model by choosing our ‘Guarantee Make and Model’ option during the booking process. 

​Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking process. You can reserve a child seat, baby seat, additional driver and GPS (SatNav). Some additional options can also be booked at the Green Motion London City Airport rental branch. These additional options will be pay on arrival. 

​Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental however on arrival at the renal station the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name. 

Can I make amendments to my booking?

Yes, this is possible. If you booked through our website please contact our reservations team on reservations@greenmotion.com however there is no guarantee that we will be able to amend your booking but we will try our best to help. 

Do I need to leave a deposit when renting my car?

Yes, in all cases the main driver will be required to leave a deposit which will be taken by the method of pre-authorisation from the credit card presented. The level of pre-authorisation taken is dependent on the type of insurance purchased and the agreed excess. Typically the level of pre-authorisation required will mirror the level of agreed excess. In the cases where the hirer has selected a zero excess option, a small deposit / pre-authorisation will be required to cover any traffic violations including parking and speeding offences that may occur while the hire vehicle is in the custody of the hirer.

We would ask you to note that all pre-authorisation’s are released on the completion of the hire following a satisfactory review of the vehicle and its condition noting that any damaged caused to the vehicle while out on hire will be subject to cost with the relevant amount being removed from the pre-authorisation.

Typical deposits / pre-authorisations can range from £150 GBP to £1500 GBP dependent on the car type, age and driving experience of the driver and agreed excess.

​Can I reduce my excess?

Green Motion London City Airport offers their rental customers the opportunity to reduce their excess by purchasing one of our excess reduction packages. Each package provides different benefits ranging from reduction in excess to zero excess. Please ask at the rental counter for more information.

​Which payment and debit cards does Green Motion accept?

In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard and in some cases, American Express may be accepted.

In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.

We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.

​How long do I wait for the release of a deposit / pre-authorisation?

Green Motion London City Airport does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a block of the agreed amount held against the credit card presented by the issuing bank. As soon as the vehicle has returned and we are happy with the condition of the vehicle, we action a release of the pre-authorisation.

The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.

In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion London City Airport has no jurisdiction in this matter.

​What happens if my flight is delayed?

In the event that your flight is delayed, please endeavour to contact Green Motion London City Airport. In most cases, we monitor inbound flight information and as such we will reserve your car until you arrive for up to 2 hours from the original pick up time. It is important that you make direct contact with the branch if you feel that your delay will exceed 2 hours to avoid us treating the rental as a “no show” and us reselling the rental car.

​What happens if I arrive at the rental office outside office hours?

Green Motion London City Airport's opening hours are from 07:00 to 20:00 (Monday - Friday), 07:00 to 16:00 (Saturday) and 10:00 - 20:00 (Sunday). In the event that we receive no notification that your arrival has been delayed there is little we can do to facilitate your rental once the rental office is closed. In the event that we have received contact notifying us of your delay, you will be advised whether or not we can accommodate your late arrival and whether or not it will attract any out of hours or late fees.

​Am I able to return my car before Green Motion London City Airport opens?

You are not authorised to return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.

​What do I do if I have a complaint about Green Motion London City Airport?

Green Motion takes customer service extremely seriously and we want you to get the best out of your car hire experience. In the event of our service has proven unsatisfactory, in the first instance you can contact our location directly at londoncityairport@greenmotion.co.uk. Alternatively if we have been unable to satisfy you, you have the opportunity to take your complaint directly with Green Motion at ics@cs.greenmotion.com.

Discover London

London, England’s capital, is a trendy city that never sleeps!

The city is filled with culture, history and more places of interest than we can even begin to count!

We can’t promise sunshine during your visit but we can guarantee that you will have an unforgettable visit.

We recommend taking a tour on the River Thames, visiting the Houses of Parliament, Buckingham Palace, Big Ben, Westminster Abbey and the Tower of London – not to mention the theatre, shops (such as Harrods) and London’s nightlife.

Planning a trip to London? Remember to stay connected with us on Facebook and Twitter! #GreenMotion